Support

01Tidying

Are my photos uploaded anywhere?
No. Scanning, grouping, tags and text search all run on your phone. There is no server for them to go to.

Where do deleted photos go?
Nothing is deleted until you confirm in the basket. After you confirm, on Android 11 and later the photos go to the system’s trash, the same one your gallery app uses. How long the trash keeps them depends on your phone. On Android 10 and earlier there is no system trash, and the basket tells you before you confirm that the deletion is final.

How do I get a deleted photo back?
Open the basket and look at Recent clean-ups, then tap “Restore to gallery”. If the app cannot restore on your phone, open your gallery app’s trash or “Recently deleted” album and restore it there. Once the system has emptied its trash, the photo cannot be recovered.

Why did it suggest keeping this photo and not that one?
In each group of duplicate or similar photos, CleanVault suggests one to keep and always keeps at least one. You can change the choice before you put anything in the basket.

Search finds nothing, or only some photos.
Tags and text are read in the background while your phone is plugged in and idle, so a new library fills in over a few nights. Text search reads English and Chinese. Search needs Android 10 or later.

What does usage access do, and is it safe?
It lets the storage page read how much space each app takes and when it was last used. The figures are worked out on your phone and never leave it. Without it, the rest of the app works as before. You can turn it off again in system settings.

02The private space

How do I open the private space for the first time?
Open the Private tab, or hide a photo from Tidy or Swipe. The app asks you to set a 4-digit PIN, offers fingerprint unlock and shows your recovery code. Save the code.

I forgot my PIN. What now?
On the lock screen choose “Forgot PIN?”. The app offers what is available on that phone: your fingerprint, the phone’s own screen-lock passcode after a 24-hour wait, or the 28-character recovery code shown when you set the private space up.

Can you reset my PIN or open my private space for me?
No. The keys exist only on your devices and we hold no copy. That is also what keeps everyone else out.

Does moving a photo into the private space delete the original?
“Copy in” keeps the original. “Move in” puts the original in the basket only after the encrypted copy has been read back and checked, and it is deleted only when you confirm the basket.

What happens to the private space if I change phones?
Before you switch, sync both phones over the same Wi-Fi (Settings → LAN sync), or make an encrypted backup to a folder you can reach from the new phone (Settings → Local backup). Uninstalling the app deletes the private space on that phone.

03Free version and Pro

What are the free limits?
Scanning and every result are free. Each day you can delete or hide 30 items from Tidy and 50 in Swipe; the counts reset at midnight on your phone. The private space holds 50 files. Viewing and keeping never count.

Can I get more than the daily limit for free?
Yes. When you reach a limit, you can watch a short video ad to get 30 more for that day, up to three times a day for each limit. You can also watch one to try video compression once. The video only plays when you tap to watch it.

Why are there ads, and how do I remove them?
The free version shows a few ads from Google AdMob: a card now and then in Swipe, a page between photos in the full-screen viewer, and one on the result page after a clean-up. They are non-personalized, and they never appear in the private space, on the lock screen or while you enter your PIN. Pro removes all ads. In the EEA, the UK and Switzerland you can change your ad consent in Settings.

How do I cancel the subscription?
Open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions → CleanVault → Cancel subscription. Pro stays on until the end of the period you paid for. Deleting the app does not cancel it.

I bought Pro and it is gone on my new phone.
Sign in to the same Google account, open Settings in CleanVault and tap “Restore Purchases”.

04How do I contact you?

E-mail devgame11@gmail.com. Please never send your PIN, your recovery code or private photos.