Support

On the lock screen choose “Forgot PIN”. The app offers what is available on that device: on a phone, your fingerprint or face resets the PIN at once; the phone’s own passcode resets it after a 24-hour wait that the PIN can cancel; and the 28-character recovery code works everywhere. On Windows the recovery code is the only way.

No. The keys exist only on your devices and we hold no copy. This is what keeps everyone else out as well.

It was shown when you set up the app. While the library is open you can see its status, or make a new one, under Settings › Security › Recovery options.

The bar appears once the page has loaded its media; for video, start playing it first. Streams protected by DRM cannot be saved, and some sites are excluded on purpose.

Tap “Details” on the message. It lists each failure with its cause and what usually helps: the link expired, the connection dropped, storage is full.

The player says what it found: a format this device cannot decode, or a file cut short by an interrupted save. Saving it again usually fixes the second.

Either back up to a folder on the old phone and restore from it on the new one with your recovery code, or open Settings › Backup and sync › Sync on both and pair them on the same Wi‑Fi.

Keep the sync page open on both and make sure they are on the same Wi‑Fi. If they still do not appear, use “Show pairing code” on one and scan or paste it on the other, or type the address shown on the page. A VPN or a guest network can keep devices apart.

No. There is no server to upload to. Backups go to the folder you pick, and sync runs between your own devices.

Screen capture protection hides the window from tools that work by capturing the screen. Turn it off under Settings › Security › Screen capture protection, or start the app once with --no-capture-protection.