Support

No. Scanning, text recognition, compression, merging and conversion all run on your device. There is no server for them to go to.

The app lays the document out itself, so complex layouts can differ: text boxes floating over pictures may be missing, table shading can be lost, and a long title may wrap. Only .docx and .pptx are supported; save an older .doc or .ppt in the new format first.

In the app’s private storage on your device, so you can reuse it. It is not visible in the Files app and is removed when you delete it in the signing tool or delete the app.

Tap All on the Tools tab, then press and hold a tile and drag it. The tools you put first are the ones shown on the home page.

On the lock screen choose “Forgot PIN”. The app offers what is available on that device: your fingerprint or face, the phone’s own passcode after a waiting period, or the 28-character recovery code shown when you set the vault up.

No. The keys exist only on your devices and we hold no copy. This is also what keeps everyone else out.

Twenty. Pro removes the limit. Files outside the vault are not counted.

No ads, text recognition (OCR), compressing a PDF to a size you choose, and an unlimited vault. Everything else is in the free version.

On the App Store and Google Play, a first-time yearly subscriber gets 3 days free. If you do not cancel before the trial ends, the subscription starts and the yearly price is charged. Cancel in your store’s subscription settings.

Cancel in the subscription settings of the store you bought from; Pro stays active until the end of the paid period. Refunds are handled by that store under its own policy.

Open Settings › Restore purchases while signed in to the store account you bought with. If that does not help, write to us with the store and the date of purchase.