Support

01Getting started

Use the Browser tab to search or enter an address. Tap the search-engine icon to choose a provider. Add a website from the home page; the full-screen directory has category shortcuts and a search field. Your custom shortcuts and ordinary bookmarks are stored locally.

02Why are there only a few unwatched videos?

Unwatched filters videos already marked as watched or hidden on this device, so it can contain fewer items than All. Let the list load more pages, try All, or review hidden-channel preferences. Available content also depends on the selected region, source updates and provider permissions.

A slow network or unavailable source can leave the previous cached list visible. News and short-video feeds are finite, not an unlimited video library.

03A video will not play

Check your connection and try another item. Some owners block embedded playback or restrict a video by region. Where offered, open the provider’s original page from the menu. SmartBrowser cannot override rights-holder or platform restrictions.

04Why is there no YouTube download button?

SmartBrowser does not currently offer YouTube downloads. Playback in a YouTube webpage or embedded player does not make a downloadable file available. Compatible file saving on other supported websites is separate.

05A website download fails or cannot resume

Open the actual media or file page and check that its format is supported. Some sites use encrypted or temporary streams, split tracks, expired links or servers that do not support resume. Try again from the source page while you still have access. We cannot guarantee saving from every website.

The download bar lists detected items. Choose ordinary Files or the vault as appropriate; saving outside the vault does not apply vault encryption. Track or stop an existing task in the download centre.

06Vault access and backups

Use your PIN to open the vault. If you forget it, use “Forgot PIN” and the recovery methods offered on your device. Keep your recovery code and local backups somewhere you control. We cannot decrypt the vault or create a replacement recovery key for its existing files.

The free vault holds up to 100 files. Pro removes the file-count limit, not your device’s storage limit. Files exported outside the vault and backup copies remain your responsibility.

07Pro, trial, cancellation and restoration

Approved US reference plans are USD29.99 per year with a three-day trial only for eligible users when offered, or USD59.99 as a one-time lifetime purchase. The store’s current local price, availability and terms apply.

Manage yearly subscriptions in Google Play; uninstalling does not cancel them. Restore purchases using the store account that bought Pro. Refund requests follow Google Play’s policy. See Google Play subscription help.

Pro removes SmartBrowser’s own ads and the vault file-count limit. It does not remove advertising that websites or embedded players serve themselves.

08Advertising privacy settings

Where required, open the advertising privacy-options entry in Settings to review Google UMP choices. If the app cannot establish permission to request ads, its own ad loading remains gated. Non-personalised ads can still involve Google processing technical data; the privacy policy explains this.

09Report a video or contact support

Use the video menu to report the selected item to SmartSudio. Keep the report ID if you need follow-up. This is not a report to YouTube, and receiving it does not guarantee content removal. Report records expire after 90 days.

Email devgame11@gmail.com with the app version, Android version, device model and a short description of the issue. Include a public page URL or report ID only when relevant. Do not send PINs, recovery codes, passwords, private files or full payment details. We do not promise a fixed response time.